Go to the NASA Homepage
 
Search >
Click to Search
Human Systems Integration Division homepageHuman Systems Integration Division homepage Organization pageOrganization page Technical Areas pageTechnical Areas page Outreach and Publications pageOutreach and Publications page Contact pageContact page
Human Systems Integration Division Homepage
Outreach & Publications Sidebar Header
Go to the Outreach & Publications pageGo to the Outreach & Publications page
Go to Awards pageGo to Awards page
Go to News pageGo to News page
Go to Factsheets pageGo to Factsheets page
Go to Multimedia pageGo to Multimedia page
Go to Human Factors 101 pageGo to Human Factors 101 page
What is Human System Integration? Website
Publication Header
An Extended Case Study Methodology for Investigating Influence of Cultural, Organizational, and Automation Factors on Human-Automation Trust  (2014)
Abstract Header
This paper describes the utilization of an extended case methodology to reveal foundational lessons and best practices from real world perspectives about how cultural, organizational, and automation factors influence human-automation trust development. The Air Force Automatic Ground Collision Avoidance System (Auto-GCAS) was used as the context for this case study. The study employs an eclectic set of qualitative and quantitative methodologies including a literature review for secondary data on the history of Auto-GCAS, field observations, surveys, and interviews for primary data. This paper also discusses how our methodologies and methods were adapted to the limited access, and uniqueness of, the participant groups while taking advantage of emerging opportunities. We also discuss lessons learned about the required qualities of the research team, particularly those related to cultural and technical competence, political sensitivity, and trust relationship with participants.
Private Investigators Header
Authors Header
Groups Header
none
Keywords Header
automation, bureaucracy, culture, ethnography, extended case methodology, ground collision avoidance, grounded theory, organization, politics, Trust
References Header
Proceedings of the ACM-CHI 2014 conference, Toronto, Canada, April 26-May 1, 2014.
Download Header
Adobe PDF Icon  Koltai_etal_2014.pdf (Download Acrobat Reader Click to download Adobe Acrabat Reader)
  (249KB) (application/pdf)
Go to the First Gov Homepage
Go to the NASA - National Aeronautics and Space Administration Homepage
Curator: Phil So
NASA Official: Jessica Nowinski
Last Updated: August 15, 2019